Shipping Policy
Hongkong Set sail Shipping Co., Limited ships clothing products to customers. Orders are processed in the sequence they are received. Shipping timelines are determined by the selected carrier and the destination address. Hongkong Set sail Shipping Co., Limited does not guarantee specific delivery dates. Tracking information is provided once the order leaves the fulfillment center. Customers are responsible for providing accurate shipping information. Hongkong Set sail Shipping Co., Limited is not liable for delays caused by carriers or incorrect addresses. Shipping costs are calculated at checkout. Hongkong Set sail Shipping Co., Limited does not ship to every global location. Customers must check denimclothingbbv.com for available destinations. Original shipping charges are non-refundable. Customers must select the correct shipping method at checkout. Hongkong Set sail Shipping Co., Limited does not modify shipping methods after an order is placed. Hongkong Set sail Shipping Co., Limited does not combine separate orders into a single shipment.
Return Policy
Customers have exactly 14 days from the date of receipt to request a return for any reason. This 14-day period is strict. The 14-day period begins on the date of delivery as confirmed by the carrier. To be eligible, items must be unused, unworn, with all original tags attached, and in the original packaging. Items that do not meet these conditions will not be accepted. The buyer completely bears all return shipping costs. Hongkong Set sail Shipping Co., Limited does not provide prepaid return labels. Return shipping costs are non-refundable. Customers must obtain a tracking number for the return shipment. Hongkong Set sail Shipping Co., Limited is not responsible for lost or damaged return packages. Customers must return all items from the same order in a single package.
Refunds are issued after the returned item is received and inspected by Hongkong Set sail Shipping Co., Limited. The refund arrival time is at least 14 days from the date Hongkong Set sail Shipping Co., Limited receives the return. For PayPal refunds, the refund arrival time is at least 14 days. However, local laws in some regions require up to 30 days for PayPal refunds. Customers must accept these timelines. Hongkong Set sail Shipping Co., Limited is not responsible for delays caused by PayPal or financial institutions. Refunds are issued to the original payment method. If a return does not meet the conditions, Hongkong Set sail Shipping Co., Limited will refuse the return and ship the item back to the customer at the customer's expense.
Return Process
1. Contact Hongkong Set sail Shipping Co., Limited at [email protected] within 14 days of receipt to request a return authorization.
2. Provide the order number and reason for return. No reason is required for the 14-day no-reason policy.
3. Receive return instructions and the return address from Hongkong Set sail Shipping Co., Limited.
4. Package the item securely with all original tags and packaging.
5. Ship the item to the provided return address. The buyer pays all return shipping costs.
6. Obtain a tracking number for the return shipment. Hongkong Set sail Shipping Co., Limited is not responsible for lost or damaged return packages.
7. Wait for Hongkong Set sail Shipping Co., Limited to receive and inspect the item. Refund processing begins after inspection.
8. Receive the refund at least 14 days after Hongkong Set sail Shipping Co., Limited receives the return. PayPal refunds follow the timelines stated in the Return Policy section.
9. Keep the return tracking number until the refund is received. Hongkong Set sail Shipping Co., Limited may request the tracking number to resolve disputes.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period is absolute and matches the Terms of Service. Customers must contact Hongkong Set sail Shipping Co., Limited at [email protected] or +852 7098 9609 within this 7-day window. Provide photographs and a description of the damage or defect. Photographs must clearly show the damage or defect. Claims submitted after exactly 7 days from receipt will be rejected. Hongkong Set sail Shipping Co., Limited will not accept late claims. Hongkong Set sail Shipping Co., Limited may request the return of the damaged or defective item. The buyer bears return shipping costs for damaged or defective items unless local laws state otherwise.
Non-Returnable Conditions
Items must be unused, unworn, with all original tags attached, and in the original packaging. Items that have been washed, altered, damaged by the customer, or missing tags or packaging are not returnable. Items must be free of odors, stains, and pet hair. Hongkong Set sail Shipping Co., Limited does not accept returns for items that do not meet these conditions. The 14-day no-reason policy applies only to eligible items. No specific product categories are excluded beyond these conditions. Customers must verify the condition of items before requesting a return.
Return Shipping Address
All returns must be sent to the following recipient and address. The recipient must be Hongkong Set sail Shipping Co., Limited, the contact phone is +852 7098 9609, and the specific return address is FLAT/RM 1019B, 10/F, LIVEN HOUSE, NO. 61-63 KING YIP STREET KWUN TONG, KOWLOON, HONG KONG. Customers must include the order number inside the return package. Returns sent to any other address will be refused. Hongkong Set sail Shipping Co., Limited is not responsible for returns sent to incorrect addresses. The return address is valid only for returns authorized by Hongkong Set sail Shipping Co., Limited.
Contact Information
For questions about shipping, returns, or refunds, contact Hongkong Set sail Shipping Co., Limited. Email: [email protected]. Phone: +852 7098 9609. Address: FLAT/RM 1019B, 10/F, LIVEN HOUSE, NO. 61-63 KING YIP STREET KWUN TONG, KOWLOON, HONG KONG. Website: denimclothingbbv.com. Hongkong Set sail Shipping Co., Limited responds to inquiries in the order they are received. Customers must include the order number in all communications. All inquiries are logged and processed in chronological order.
